Complaint Response Mechanism

NSET treats all complaints with the utmost seriousness. Employees, volunteers, partners, vendors, program participants, and other stakeholders have access to a formal Complaint Response Mechanism (CRM).

Any form of misconduct can be reported through CRM boxes at the head office and relevant program locations. For urgent matters, complaints can also be submitted via email or a toll-free number. All reports are carefully reviewed and investigated according to established procedures, with the confidentiality of the reporting person fully ensured.

Toll Free Number: 18105000211
Phone Number: (977-1) 5591000
Email Address: safeguarding@nset.org.np; nset@nset.org.np